Terms of Service

By contacting us, requesting a quote or using the services of Qwennzy Systems, you agree to these Terms of Service and our Privacy Policy.

1. About us

Qwennzy Systems (“we”) builds websites, online stores, WhatsApp and Telegram chatbots, apps and admin panels (for example accounting and inventory), and provides digital marketing/SEO and AI-powered customer service for businesses in Indonesia and other countries. Anyone who orders or uses our services is called the “Client”.

2. Services and quotes

1. Standard package prices are listed on our website. The final scope, price and timeline of each project are set out in the written quote we send.
2. Prices mentioned outside a written quote (for example in chat or on social media) are estimates until confirmed in an official quote.
3. For some projects, detailed terms may be set out in a service agreement approved by both parties. If there is a conflict, the service agreement prevails.

3. Use of artificial intelligence (AI)

1. Some of our services and communication are carried out with the help of AI assistants, including chat replies, briefs, content writing, design and coding.
2. Decisions on pricing, contracts, final delivery and complaints are always reviewed by our team.
3. You can ask to speak with a human at any time by writing “talk to an admin”.

4. Communication

1. Our official channels: Telegram @qwennzy_bot, email [email protected] and the website qwennzy.com. Our official WhatsApp Business number will be announced on this website.
2. We never ask for payment to any account other than the one stated on our official invoice.
3. Our assistant replies 24/7. Matters that need approval from our team are handled during working hours, 09:00–21:00 (UTC+7, Jakarta and Phnom Penh time).
4. Promotional messages are only sent to people who have agreed to receive them, and you can stop them at any time.

5. Payment

1. Work starts once a 50% deposit is received. The balance is paid before handover; final files and full access are handed over after full payment.
2. Invoices for Clients in Indonesia are in Indonesian rupiah (IDR); for Clients outside Indonesia they are in US dollars (USD).
3. Monthly plans (maintenance, SEO, AI customer service) are paid in advance for each period and renew automatically unless cancelled at least 14 days before the next period. Monthly SEO has a minimum contract of 3 months.
4. Third-party costs are billed separately based on usage, including domain and hosting renewals from the second year, official WhatsApp message fees charged by Meta, and payment gateway transaction fees.
5. Refunds follow the cancellation terms in the quote or service agreement.

6. Revisions and warranty

1. Each project includes up to 2 revisions within the agreed scope. Changes outside the scope are charged as additional work.
2. A 30-day bug-fix warranty applies from handover, covering errors in our own work (not those caused by changes made by others or by third-party services).
3. If the Client subscribes to the monthly Maintenance plan, the bug-fix warranty stays valid for as long as that subscription is active. If the subscription ends, the warranty ends at the end of the last paid period.

7. Client obligations

1. Provide accurate information and materials, and hold the rights to the materials you supply (text, photos, logos).
2. Do not use our services for unlawful activities, fraud, gambling, pornographic content or infringement of others’ rights.
3. Keep the account access we hand over to you confidential.

8. Results and limitations

1. We do not guarantee any particular search engine ranking or number of visitors, because the algorithms are controlled by third parties. We report our activities and results transparently.
2. Third-party services (hosting, domains, WhatsApp, payment gateways, Google) are subject to their providers’ own terms.
3. We may refuse or stop services that breach these Terms of Service.

9. Portfolio

We may show project results in our portfolio unless you object in writing. We only publish testimonials with your permission.

10. Personal data

The processing of your personal data is governed by our Privacy Policy, which forms part of these Terms of Service.

11. Changes and governing law

1. We may change these Terms of Service and will announce changes on this page at least 14 days before they take effect.
2. These Terms of Service are governed by the laws of the Republic of Indonesia.

12. Contact

Qwennzy Systems · [email protected] · Telegram @qwennzy_bot · online service, no physical office.